All our products are made to your specification and are not sold from stock unless clearly identified as "stock furniture". As a furniture is made to order and produced precisely to your requirements, no returns or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty. No refunds or exchanges can be given on either sample pots or full size pots of paint unless there is a manufacturing defect, or the goods are not as ordered.
Returns – Non Faulty Goods (stock furniture only)
If you wish to return your order of stock furniture products within 7 working days time period, you are entitled to do so, but must return the products to us in accordance with our instructions and at your own cost. You may return your item for a full refund (excluding P&P costs). Please call the customer help line and advise a member of our team that you wish to return the product. Please note that the item must be returned to us in the condition that it was sent. If an item is not returned to us in the original condition then we reserve the right not to issue a full refund.
Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your legal rights are not affected.
A non-refundable deposit of 20% per stock furniture order will be payable if the order is returned after 7 days period. This charge will be made to your account. Your statutory rights are not affected.
Returns – Faulty Goods
If, after the goods have been fitted and you find a fault we reserve the right to request that the following steps are complied with:
- you must sign up delivery document, which include all damages appeared as not a result of clients faulty usage.
- you provide written notice of the defect to us and/or telephone us quoting your order reference number within 7 days of discovering the defect; and
- you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned at the our expense for the examination to take place there.
Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by us.
HM Furniture shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of us.
To resolve your problem with regard to faulty products please contact one of our helpful and friendly customer service team who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.
Refunds will be made within 30 days of notification, via the same method that was whichever method was originally used for the transaction.?